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Sales Policy

General Terms of Transactions

AB-Biotics S.A. registered address: Avinguda de la Torre Blanca, 57, 08172 Sant Cugat del Vallès (Barcelona), Taxpayer Identification No. B63497473 is the owner of the Portal www.neurofarmagen.es (hereinafter referred to as the “Neurofarmagen Website”).

The Terms of Use and Transaction processing are primarily intended to regulate information, products and advertising offered to users of the Neurofarmagen website, as well as trade transactions concluded between the Neurofarmagen website and its users.

Placing an order on the Neurofarmagen website means that the user agrees to the terms of use described below, without any reservations.

AB-Biotics S.A. reserves the right to make changes to the terms of use, legal reservations and privacy policy without prior notice.


To place an order, you need to follow the online purchase instructions. As soon as the payment is accepted, you will receive an e-mail receipt with your order. All orders must be accepted by us, which is confirmed by sending you an email. If you haven’t received any confirmation emails in your inbox, check the Spam folder or the junk mail filter.

To make a purchase, it is not necessary to register or create a user account on the site. In this case, all notifications about the status of the order (order accepted, sending the set, receiving the sample and notification of receipt of the results) are sent by e-mail.

You can contact us at any time to find out the status of your order, write us at infobox@innavehealthcare.ru or call toll-free +7-800-250-69-55.

The purchase of this product implies an obligation to return the sample from the same country in which the order was made. If this does not suit you, please contact us by email infobox@innavehealthcare.ru, as additional costs may arise.


AB-Biotics S.A. reserves the right to change the price of products and special offers without prior notice. From time to time, the AB-Biotics S.A. conducts promotions using promo codes that must be entered when shopping online. Each promo code is provided together with information about the benefits that the user will be able to receive, as well as the validity period of the promo code. Discount coupons cannot be combined with other promotions.

In any case, the discount in no way means the transfer of cash and cannot exceed the maximum purchase amount.

We warn you that if fraudulent use of discount coupons is detected, we have the right to cancel such coupons, including with the cancellation of the entire order.


Delivery areas:

– Spain (European part, Balearic and Canary Islands)

Orders are collected and shipped on BUSINESS days (Monday to Friday), with a delivery time of 48–72 hours (also from Monday to Friday).

During the day, we assemble orders that were issued before 2 p.m. If the order appeared in the system after 2 p.m., its assembly will be carried out on the next business day (from Monday to Friday).

Delivery to the Balearic and Canary Islands may be delayed beyond the established 48–72 hours due to logistical difficulties.

The forwarder at the time of writing this document is the company NACEX. If the delivery of the product is delayed for reasons beyond our control, we will inform you about the new date of receipt.

The cost of delivery is borne by AB-Biotics S.A., therefore, in the process of placing an order, its cost is 0 euros.

We deliver outside of Spain.


During the online ordering process, the user can choose two payment methods: credit/debit card or bank transfer.

If the user has chosen to pay with a card, the system will redirect to the page for payment via online banking. The platform used is Redsys. AB-Biotics S.A. guarantees that we do not store any information about bank cards or user details in our database.

If the user has chosen to pay by bank transfer, he is offered the following details:

  • Deposit account: ES63 0081 0086 0700 0208 4519 (Sabadell Bank) in the total amount of the order. Recipient’s Name: AB-Biotics, S.A.
  • As the purpose of the payment, specify the order number and full name exactly as it was specified when placing the order.

The transfer shall be completed within 3 business days. If the entire amount is not received after the specified period, the order is canceled. We recommend sending the transfer confirmation to info@neurofarmagen.com so that the shipment of the Neurofarmagen kit was faster. The Neurofarmagen kit will be sent as soon as we receive the payment.

Possible transfer fees are charged to the buyer’s account.

After confirming the transaction, we will inform you by e-mail that the order of the Neurofarmagen kit has been shipped for delivery.


Article 44 of Law 7/1996 of January 15 on the regulation of retail trade gives the buyer the right to refuse an order made within 14 calendar days after receiving it by making a refund.

To make a refund, you need to contact the Neurofarmagen store by phone 900 831 978 or send an email to info@neurofarmagen.com by specifying “Request for refund” in the subject line of the email. We will reply to you as soon as possible about the decision. If the deadline for the refund has not passed, we will refund the amount paid. The refund method will be agreed with the buyer.

For reasons of safety, sanitary regulations and the possibility of control, a set with a sampling device and instructions cannot be put on sale again, in this regard, 30 euros are deducted from the amount of the refunded payment.

The amount will be credited to your account in approximately 7–10 business days, depending on the conditions of the relevant bank.


If you want to replace one product with another, you need to make an additional payment for the difference in their price. The set with the sampling device will be the same for all selected products.

To arrange a replacement of products, you need to contact the Neurofarmagen store by phone 900 831 978 or send an email to info@neurofarmagen.com, specifying “Application for Replacement” in the subject of the letter.


If, in your opinion, the packaging has any defects, you must make an appropriate note in the invoice provided by the forwarder.

If you believe that the product you received has defects, contact the Neurofarmagen store by phone 900 831 978 or send an email to info@neurofarmagen.com, we will investigate the situation and offer a solution.


The user agrees that the extract with the results of the NEUROFARMAGEN test is exclusively of a recommendatory nature for the patient and their relatives. In no case should the results of the Neurofarmagen test influence decisions about self-medication or changes in the course of treatment prescribed by a medical specialist. The user knows that the extract with the results of the Neurofarmagen test, together with the personalized medicine platform, are intended for a medical specialist who has the exclusive right to make changes to the patient’s course of treatment.

Given certain limitations caused by genetic research, which gives more and more new discoveries, modern knowledge in the field of genetics regarding certain diseases or individual conditions may be incomplete and inaccurate. In this regard, the user unequivocally agrees that the NEUROFARMAGEN test is not an absolute guarantee of success in the treatment and remission of the disease, since, in addition to genetic factors, there are other factors associated with the reaction to drugs, and which for some patients may be more significant in terms of success in treatment.


The Site, including, but not limited to, its program code, editorial, compilation and other components necessary for its operation, design, logos, text and/or graphic images, are registered under the Neurofarmagen property mark or, where appropriate, licensed or provided with the express permission of their authors. All the content of the site is properly protected by intellectual and industrial property protection laws, and also registered in the relevant official registers.

AB-Biotics S.A. is exempt from any liability arising from the information published on its website, provided that such information has been distorted or added by unauthorized persons.